Mr. Thomas Hale Terry

9408 Bates Road

Louisville, Kentucky 40228

502-396-0919

tom.terry61@gmail.com

 

EXPERIENCE:

 

Customer Service Representative, Kroger, Louisville, KY.   

July 2010 to Present

 

·          Highly skilled in providing excellent customer service on continuous basis.

·          Excellent verbal and written communication skills.

·          Dedicated and meticulous—high level of precision and attention to detail.

 

Technician, Geek Squad / Best Buy, Louisville, KY.

November 2009 to June 2010

 

·          Responsible for diagnostics and repair of laptop computers.

·          Provide the highest productivity and quality to customers.

·          Updated record keeping system of parts and customers.

 

Graphic Artist, Visum Graphics, Louisville, KY

March 2009 to October 2009

·          Create, plan, prepare, design and generate a wide variety of visual materials.

·          Demonstrated knowledge of design principles, practices, and methods of digital art, graphic design, and arrangement.

·          Perform a wide variety of graphic design functions and tasks by means of applications from the Adobe suite such as Illustrator, In-Design, Photoshop, and Acrobat.

 

Company Driver, Transport America, Jeffersonville, IN.

November 2008 to February 2009

·          Obtained Commercial Driver License with Hazmat endorsement.

·          Maintain and follow Department of Transportation regulations.

·          Comply with company standard operating procedures.

 

Graphic Artist, Visum Graphics, Louisville, KY

July 2008 to October 2008

·          Create, plan, prepare, design and generate a wide variety of visual materials.

·          Demonstrated knowledge of design principles, practices, and methods of digital art, graphic design, and arrangement.

·          Perform a wide variety of graphic design functions and tasks by means of applications from the Adobe suite such as Illustrator, In-Design, Photoshop, and Acrobat.

Senior NOC Technician ~ Telephony, Insight Communications, Louisville, KY.

June 2007 to June 2008

·          Assist surveillance technicians and field personal with troubleshooting, support and maintenance of network elements and connections required to network support.

·          Provide enterprise-wide tiered support on core, distribution, access and HFC network elements and connections.

·          Responsible for trouble shooting and support of the telephony customers and network platform.

·          Knowledge of HP OpenView and Netcool network monitoring platforms.

 

System Administrator, Maxhost Internet Solutions, Louisville, KY. 

October 2006 to June 2007

·          Develop websites and graphics per customer requirements using Adobe CS, Macromedia Studio MX.

·          Responsible for set up and configuration of web and mail servers.

·          Provide setup and configuration of Google Analytics.

 

Maintenance Administrator, Bell South Communications, Louisville, KY. 

April 2006 to September 2006

·          Provide testing and trouble shooting of residential lines for a nine (9) state region.

·          Added call forwarding to customer's lines.

·          Made software updates to customer's features through DMS, DMS10, 5ESS, 4ESS, 1A, Siemens and Stromberg Switches.

 

System Administrator, Maxhost Internet Solutions, Louisville, KY. 

January 2006 to March 2006

·          Develop websites and graphics per customer requirements using Adobe CS, Macromedia Studio MX.

·          Responsible for set up and configuration of web and mail servers.

·          Provide setup and configuration of Google Analytics.

 

Maintenance Administrator, Bell South Communications, Louisville, KY. 

April 2005 to December 2005

·          Made software updates to customer's features through DMS, DMS10, 5ESS, 4ESS, 1A, Siemens and Stromberg Switches.

·          Provide testing and trouble shooting of residential lines for a nine state region.

·          Recognized as the top producer for promoting additional sales.

 

Network Engineer / Technician, Volt Information Sciences, Louisville, KY.  

November 2004 to January 2005

·          Engineer, install and test equipment.

·          Provide on call support.

 

5ESS Senior Switch Technician, ICG Communications, Louisville, KY.

April 1997 to January 2004

 

·          Responsible for maintaining two million dollar switch and customer base in Louisville KY. 

·          Provide on call and back up support for Columbus, Dayton and Cincinnati, OH.

·          Managed and signed off on projects performed by ICG personal and contractors within the Louisville KY.

·          VPN to corporate network to access trunk and customer records to work from home after hours.

·          Supported departments including: Provisioning, Translations, Transport, NOC and ROC with customer and network issues.

·          Trouble shoot, test and turn up of circuits including: Analog & Digital Trunks, PRI’s, BRI’s, SS7, AMA, 911.

·          Worked with customers and customer vendors including LEC, CLECs, IXCs and ISPs to resolve network issues.

·          Develop and implement business processes between departments.

·          Build T1s and T3s making cross connects with Tellabs 5500 DACs and hardwiring to DSX panels.

 

Communications System Technician, Lucent Technologies, Louisville, KY.

Sept 1995 to April 1997

·          Contract Switch Technician for ICG in Louisville, KY.

·          Responsible for maintaining switch integrity.

·          Trouble shoot, test and turn up trunks of customer circuits.

·          Primary contact for Lucent Technologies in providing services and support required for maintaining 24x7 operations of 5ESS switch.

·          Installed Power system and 5ESS switch for ICG Communications.

 

Communications System Technician, AT&T Network Systems, Louisville, KY.

1987 to 1996

 

Switch

·          Install test and turn up 5ESS switches.

·          Completed 5ESS software and hardware upgrades.

Power

·          Performed upgrades and installation of various Power Plants throughout the state of Kentucky.

·          Installed bus bar and extended working bus bar.  

·          Installed and maintained battery backup systems.

Fiber

·          Installed and terminated fiber cable for companies like Bell South, AT&T and IBM.

·          Tested with various meters and OTDR (optical time-domain refractometer).

Outside Plant (OSP)

·          Provided outside services for various companies including Philip Morris, GE, IBM and Coopers & Lybrand.

·          Performed site surveys for various sites in Kentucky.

 

Perfect Attendance Award with AT&T 1987 -1994.

 

Corporate Education and training

 

Attended over 40 corporate training courses. Will provide upon request.

 

Military:

 

U.S. Army National Guard

1982 – 1991   Honorable Discharge 22 OCT 91

Muster for activation - Gulf War

Field Artillery Fire Direction Center School (MOS (13E))

Secret Security Clearance / Geneva Category II